Refund policy

Right of withdrawal and returns

You have the right to return an order to koompliments.ch up to 14 days after receipt. The goods must therefore be returned to us undamaged and complete within 14 days of receipt.

When returning orders, the shipping costs for the return are borne by the customer, unless koompliments.ch is at fault. This also applies to cancellations before the goods have arrived at your home, if the delivery can no longer be stopped.

In the event of a return, CHF 4.90 will be deducted from the total refund for the shipment (CHF 7.90 for shipments abroad). Therefore, the shipping costs are not refundable.

Address for returns:
KOOMPLIMENTS.CH
Boulevard de Pérolles, 41
1700 Fribourg - Switzerland

Refunds will be made using the same payment method (gift cards used for payment will also be refunded using the same gift card). Gift cards are non-refundable.

If the return is due to an error by koompliments.ch, the amount previously charged will be credited to the payment method used to place the order. In such cases, we will cover the costs of return shipping.